1. Introduction
Welcome to the privacy statement for https://visitors-onlines.com.
At visitors-onlines.com, we value your privacy and are dedicated to safeguarding your personal information. This privacy notice explains how we handle your personal data when you visit our website (regardless of your location) or provide us with your data through other channels (such as via phone). It also outlines your privacy rights and how legal protections apply to you.
2. Scope of Companies and Websites
This privacy notice applies to the following entities and online platforms:
Magicbyte Travels
www.visitors-onlines.com
3. Key Information and Our Identity
Purpose of this Privacy Notice
This document aims to inform you about how visitors-onlines.com collects, manages, and processes your personal information, whether through the website or other sources (like phone inquiries), especially when you book travel services or share your data with us.
Please note, this website is not intended for children. The only time we collect data related to minors is when a booking includes children in your travel group.
It is essential that you read this privacy notice alongside any other notices or disclosures we provide during specific data collection or processing moments, so you are fully aware of how and why we use your information. This notice complements those other disclosures and does not override them.
Data Controller and Processor
visitors-onlines.com functions both as a data controller and a data processor, meaning we are responsible for your personal information (collectively called “visitors-onlines.com,” “we,” “us,” or “our”).
When working with agents to handle itinerary requests, bookings, or travel services on behalf of their clients, we act as a data processor—processing the clients’ personal data based on the agent’s instructions to deliver the requested services.
In collaboration with partners like GetYourGuide, Trip.com, Wayaway, and Visitors Coverage Travel Insurance, we are considered an affiliate, as we determine and control how and why guests’ data is processed.
Our Data Protection Officer oversees all privacy-related inquiries. If you have questions or wish to exercise your rights, please contact the officer using the contact details provided below.
Your Right to Complain
You may lodge a complaint at any time. We recommend initially reaching out to us to address your concerns before contacting a supervisory authority, though.
Amendments and Your Responsibility
It’s vital that your personal data remains accurate and current. Please inform us promptly of any changes during your relationship with us.
Links to External Sites
Our website may contain links to third-party websites, plugins, or applications. Clicking these links might enable third parties to collect or share your data. We do not control these third-party sites and are not responsible for their privacy policies. We persuade you to review their privacy notices when you visit them.
4. Types of Personal Data We May Collect
Personal data refers to information that can recognize you as an individual. It does not include anonymized or aggregated data where identity is removed.
We may gather, use, store, and transfer various categories of personal data, including:
Identity Information: Names, maiden names, titles, dates of birth, gender, marital status.
Contact Details: Addresses, email addresses, phone numbers.
Financial Information: Bank account details, payment card information (we do not store credit card details unless explicitly authorized, such as for security deposits).
Transaction Records: Details of payments made or received, and information about products or services purchased.
Technical Data: IP addresses, login credentials, browser type/version, time zone, device location, operating system, and other technical details.
Profile Data: When you create a profile on our site, including username, password, order history, preferences, feedback, and survey responses.
If you consent to sharing sensitive data, you can withdraw your consent at any time. However, withdrawing consent may result in cancellation of your booking, and applicable cancellation fees will apply as per our terms.
5. How We Collect Your Personal Data
We gather data through various methods, including:
Direct Interactions: When you fill out forms or communicate with us via post, phone, email, or online. This includes data provided when making a booking, requesting a quote, subscribing to newsletters, entering contests, providing feedback, or using our payment portals.
Automated Technologies: As you browse our website, we may automatically collect data about your device and browsing patterns using cookies or similar tools. For details, refer to our cookie policy.
Third Parties: We may receive data from external sources such as analytics providers like Google or advertising networks.
Marketing Communications
We aim to offer relevant products and services by analyzing your data to identify what might interest you. You will receive marketing communications if you have booked with us and opted in. If you’re interested in hearing from us but haven’t booked yet, we will seek your explicit consent.
Third-Party Marketing
We will only share your data with third parties for marketing purposes after obtaining your explicit consent.
Monitoring Communications
We may record and analyze communications (calls, emails, etc.) for security, training, and quality purposes.
6. International Data Transfers
Your personal data may be transferred to countries worldwide, especially to suppliers fulfilling your travel arrangements outside your country. To protect your data, we ensure transfers are only made to countries with adequate data protection laws or through contractual safeguards that offer comparable or higher levels of protection.
Please contact us if you want further details about how we transfer your data internationally.
7. Protecting Your Data
We implement suitable technical and operational measures to prevent unauthorized access, loss, or misuse of your data. Only employees and trusted third parties with a valid need will access your information, and they are bound by confidentiality obligations.
In case of a data breach, procedures are in place to notify you and relevant authorities as required by law.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined here and to comply with legal obligations. Typically, basic customer information (contact, identity, financial, transaction data) is kept for six years after your last interaction for tax purposes.
You may request deletion of your data, subject to legal and contractual obligations. When possible, we anonymize data for research or statistical analysis, allowing indefinite use without further notice.